general terms and conditions

ENERGYLOW Plus s.r.o., ID No. 640 84 701, with registered office at Jiráskova 701, 755 01 Vsetín, registered in the Commercial Register at the Regional Court in Ostrava, Section C, Insert 8627 (hereinafter referred to as the "Supplier").

1. BASIC PROVISIONS

1. These General Terms and Conditions (hereinafter referred to as "GTC") regulate in accordance with Section 1751 of Act No. 89/2012 Coll, Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising from commercial obligations arising from or in connection with contracts concluded between the supplier of energy assessments, as well as other services, including consultancy services provided by the supplier, as the contractor, on the one hand, and the customer, as the client, on the other hand (hereinafter referred to as the "work").
2. Any deviating provisions in the contract shall prevail over the wording of the GTC.
3. Matters not covered by the contract or these GTC shall be governed by the Civil Code, in particular its provisions on the contract for work.

2. FORM OF THE MEETING

1. The contract shall be concluded by written confirmation by the customer that he has accepted the supplier's written offer without modification.
2. Communication between the supplier and the customer shall normally take place by means of distance communication.
3. The written form shall be presumed to be preserved if the contract is concluded by exchange of electronic mail or similar written communication.
4. The customer shall notify the supplier in writing without undue delay of any changes to the identification or delivery data, including electronic data. The Supplier shall not be liable for any damages in connection with a breach of the Customer's obligation under the preceding sentence.

3. FULFILLMENT DATE

1. The Supplier fulfils its obligation to the customer by delivering the Work within the agreed deadline. The delivery date specified in the approved price offer is guaranteed only if the customer provides all necessary documents without undue delay, but no later than within 10 days from the date of confirmed order.
2. If circumstances beyond the Supplier's control arise preventing delivery within the agreed deadline, the Supplier shall notify the customer. Once such circumstances cease, the Supplier shall notify the customer again. The delivery date shall be extended by the duration of such circumstances. If delivery within the newly set deadline is not possible for technological or operational reasons, the Work shall be delivered at the nearest possible date, which the Supplier shall notify to the customer.

3. Circumstances beyond the Supplier’s control include, in particular:

   • force majeure,

   • obstacles caused by the spread of epidemics among Supplier’s employees,

   • measures adopted by public authorities to limit the spread of an epidemic,

   • failure of a third party contracted by the Supplier, if such party fails to duly and timely fulfil its obligation, thereby frustrating delivery of the Work,

   • any delay on the part of the customer (e.g. late submission of documents).

4. PRICE AND PAYMENT TERMS

1. The price is always exclusive of VAT.
2. The agreed price of the work always includes a consultation of the supplier with the customer within the scope of three hours. All further consultations and required changes or additions to the work will be charged according to the following price list of the supplier:

   supplier activity	PRICE / hoUR
   Professional activity of energy specialist	1 725 CZK
   Professional activity of energy specialist - Energy Audit	1 984 CZK
   Professional activity of energy specialist - Energy use Statement of the Building	1 380 CZK
   Professional activity of energy specialist - Energy Management	1 725 CZK
   Professional activity of energy specialist - Inspection of Heating and Air-Conditioning Systems	2 243 CZK
   Professional activity of energy specialist - Energy Assessment	2 415 CZK
   Employee training on ČSN EN ISO 50001 + preparation	1 020 CZK
   Internal audit, preparation for EnMS certification audit	575 CZK
   ISO 50001 consulting activities	748 CZK
   Participation in audit - in person	1 984 CZK

3. The Supplier is entitled to charge the customer for additional work resulting from changes requested by the customer, missing documentation, incomplete information, or other significant facts affecting proper completion of the Work.
4. The customer shall pay the Supplier the agreed price based on a tax document (invoice) issued on the date of delivery of the Work to the customer, with a maturity of 14 calendar days from issuance.
5. For orders exceeding CZK 50,000, the Supplier is entitled to issue a pro forma invoice of 30% of the Work price, payable within 14 calendar days of issue. Until payment is received, the Supplier is not obliged to commence performance. Alternatively, partial invoicing may be agreed.
6. Pro forma invoices and other accounting documents are sent electronically to the customer's address. The customer must promptly notify the Supplier of any changes; otherwise, delivery shall be deemed valid.
7. If the invoice price is stated in EUR but paid in CZK, the average monthly exchange rate of the Czech National Bank valid in the month preceding the invoice issue date shall be used.
8. The Work is considered paid on the day payment is credited to the Supplier’s account.
9. Payment of the invoice cannot be made conditional upon the customer’s success in obtaining subsidies or grants.
10. In case of delay, the Supplier is entitled to a contractual penalty of 0.1% of the outstanding amount per day of delay.
11. Title to the Work transfers to the customer only upon full payment of the price, including any accessories.

5. CONFIDENTIALITY OF INFORMATION, PERSONAL DATA, REGISTER OF CONTRACTS

1. The parties undertake to keep confidential all information obtained under or in connection with the contract concluded between the supplier and the client, even after its termination.
2. The Supplier shall handle all personal data in accordance with the legal provisions governing the protection of personal data. The purpose for the use of the Client's personal data by the Supplier is the performance of the work contract or other contract, the fulfilment of legal obligations imposed on the Supplier and the legitimate interest of the Supplier.
3. The client undertakes to send to the administrator of the register of contracts, without undue delay after the conclusion of the contract, such contract for publication in the register of contracts as is subject to the obligation to publish in the register of contracts, as well as such contract for which this has been agreed with the supplier. The Supplier shall not be liable for any damages in connection with a breach of the Client's obligation under the preceding sentence.

6. Presentation of cooperation

1. The client agrees that the supplier is entitled to provide general information about the cooperation between the contracting parties for the purposes of professional, educational, or marketing communication. Such information may be published in particular in the form of an article on websites, a post on social networks, or in similar communication channels of the supplier.
2. As part of such communication, the Supplier is entitled to provide the Client's business name, a general description of the subject of the cooperation, and a brief summary of the benefits or results of the performance, including basic technical or other information, unless such information is confidential in nature.
3. The supplier undertakes not to disclose any confidential, non-public or contractually protected information or data that could harm the legitimate interests of the customer.
4. The Supplier is obliged to inform the Customer in advance in writing of its intention to publish a specific communication by sending it a draft of the communication at least 7 calendar days before the planned publication. The client is entitled to request modifications to the draft or to request the anonymization of identifying data within the specified period. The supplier is obliged to comply with such requests if they are made within the specified period.
5. If the client informs the supplier of its disagreement with the publication of the intended communication, the supplier is obliged to refrain from publishing it.

7. Use of artificial intelligence tools

1. The Supplier is entitled to use artificial intelligence (AI) tools in the performance of its professional activities, in particular for the purpose of supporting analytical, design, computational, or administrative operations. These tools are used exclusively to the extent necessary for the proper fulfillment of the obligations under the contract for work concluded between the Supplier and the Customer.
2. When using artificial intelligence tools, the supplier shall ensure the confidentiality, integrity, and security of all information, data, and materials provided by the customer. All data shall be processed exclusively for the purposes of specific performance and only within the supplier's secure working environment. The supplier shall use only trusted and licensed tools with controlled access that do not allow the storage, sharing, or use of input data for other purposes by their providers or third parties.
3. The supplier undertakes that no personal, sensitive or otherwise protected data will be made available to third parties or used for purposes other than those necessary for the performance of the contract for work, whereby the supplier shall proceed in accordance with the applicable legal regulations on the protection of personal data.

8. TERMINATION OF THE CONTRACT

1. The contract concluded with the customer can only be terminated by:
   1. by written agreement between the Supplier and the Customer,
   2. by written withdrawal from the contract for a material breach of the contract, which constitutes, in particular, a delay on the part of the Customer in the performance of any monetary obligation towards the Supplier for more than 14 days from the due date of the invoice or advance invoice or the entry of the Customer into liquidation or the commencement of enforcement or insolvency proceedings against the Customer.

9. APPLICABLE LAW AND DISPUTE RESOLUTION

1. All legal claims arising from the contract concluded with the customer, as well as all legal relations related to this contract, including questions of its validity or consequences of invalidity, are governed by Czech law.
2. All disputes arising out of the contract concluded with the customer as well as all disputes related to this contract, including disputes concerning its breach, cancellation or invalidity, shall be resolved and bindingly adjudicated by a court of competent jurisdiction in the Czech Republic. However, the parties undertake to resolve all disputes amicably before exercising their rights in court.
3. If the parties refer to contradictory terms and conditions in the offer and in the acceptance of the offer, the contract shall nevertheless be concluded with the content specified to the extent that the terms and conditions do not conflict; this shall also apply if the client's terms and conditions exclude this.

10. EFFECTIVENESS OF THE GTC

1. The Supplier is entitled to make changes to the GTC at any time on the Supplier's website available at: http://www.energylow.cz/.
2. This version of the GTC is effective as of 1 August 2025.